Support

Want to be a Happy Owner?
There's only one place you can get Blue Ridge Support...

Supporting Your Business is our business!

As a Blue Ridge client, your relationship with us only begins with sales and installation. We understand that our people are what differentiates us from other POS vendors. We're very proud of our professional support team. They continue to offer support for you and your company for as long as you need us. Our friendly and dedicated support team is available to answer any questions you may have about our software and hardware solutions. Our support team is trained to help you with all of your point of sale issues whether they be hardware or software related. There are several support packages available to clients, so you can be assured of finding the one that suits your needs.


Emergency Support
We know that most businesses don't operate on a 9 to 5 schedule so Blue Ridge also provides after hours and emergency support. When you need help, we're here, 24/7. When you need us most, we'll be there. Your Point of Sale system is crucial to your ability to conduct business Should you experience trouble during the weekend or late at night, you can rest a little easier knowing that Blue Ridge is always on call and ready to serve you. We strongly believe that the success of our business is directly tied to the success of yours.

How to Obtain Emergency Support: 1. Call (954) 969-4911 2. During recorded announcement, press 2 for Support 3. During Support greeting, press 2 for Emergency Support 4. Our system will begin calling our on-call technicians and put you in touch with someone who can assist you. This process may take several minutes. Your patience in holding is appreciated. Remote Access: At Blue Ridge Technologies we request remote access to your system so that we can instantly see if the problem is easily solvable. We respond to all support requests within 4 hours during office hours. Remote access helps us to resolve issues remotely, so that the cost of sending someone out is eliminated in all but the most extreme cases. Remote Access software is free and can be run on almost any Windows computer. Implementation: After the go-live date, our dedicated team of professionals will continue to support you through the first few months until you are wholly comfortable using the system. We will set up meetings at regular intervals to ensure that we can fulfil your requirements and help you through the initial period of change. Software Development: Your business doesn't stand still and neither does our development of software. We constantly solicit your feedback to make our products work better for you. What's more, we include product upgrades as part of your annual support fee and any upgrading work to your system is carried out remotely and only takes about an hour. Contact Support Feel free to call us at (954) 969-4911 or you may fill out the contact form below and our support team will contact you. We answer all emails by the next business day. Have you tried searching our support forum? Find the answer to many common questions or submit your question to our support forum. Fields marked with an asterisk(*) are required.

We spend a lot of time customizing your POS system by programming both menu & big-ticket recipe items to help you track your valuable inventory. We wrote our own step by step manual that walks you through how to use every feature available. When you take into account all the additional features we offer to surpass our competition and you can see why PixelPoint comes so highly recommend by all our customers.